By using our website and placing an order, you agree to the following Terms of Service, which also serve as our General Terms and Conditions (AGB):

1. Contract Formation

  • Orders placed via our website constitute a binding contract between you and Elektras Trading.

  • We reserve the right to refuse or cancel orders in exceptional cases.

2. Products & Availability

  • Product descriptions are as accurate as possible. Minor differences in color, size, or design may occur.

  • All products are subject to availability.

3. Prices & Payment

  • Prices include applicable taxes unless stated otherwise.

  • Payment must be completed via the methods offered at checkout (credit card, PayPal, etc.) before shipping.

4. Shipping & Delivery

  • We ship worldwide. Delivery times are estimates and may vary.

  • Shipping costs are calculated at checkout.

5. Right of Withdrawal (Widerrufsrecht)

  • Consumers have the right to withdraw from the contract within 14 days without giving any reason.

  • To exercise the right of withdrawal, contact us at info@lumiaadesign.com.

  • Returned products must be unused and in original condition.

  • Return shipping costs are borne by the customer unless otherwise stated.

6. Returns & Exchanges

  • Returns are accepted within 14 days of receipt.

  • Contact info@lumiaadesign.com to initiate a return or exchange.

7. Bulk Orders & Hospitality Projects

  • For bulk or commercial orders, including hospitality projects, we provide tailored offers.

  • Please contact us directly for quotes and project consultation.

8. Liability & Warranty

  • Liability is limited to the purchase price of the product.

  • We are not responsible for indirect, incidental, or consequential damages.

  • Legal warranty rights remain unaffected.

9. Governing Law & Jurisdiction

  • These Terms are governed by the laws of Austria.

  • Disputes are subject to the jurisdiction of Vienna.

10. Contact Information

  • Email: info@lumiaadesign.com

  • Phone: +436604332066

Terms of service